Absolutely! We take every measure to ensure your jewelry is delivered safely and securely. Our website uses advanced encryption for safe transactions, and we offer insurance options during shipping to guarantee peace of mind. Your precious piece will arrive as beautiful as it left us.

Yes, we offer customization options for many of our diamond jewelry pieces! Whether it’s a personalized engraving, a unique setting, or a special metal choice, we’re here to bring your vision to life. Our expert jewelers will work closely with you to create something truly special.

We understand how important authenticity is. All our diamonds are ethically sourced and come with certification from reputable gemological labs like GIA. Each piece of jewelry is crafted with integrity and transparency, so you can be confident in your purchase.

To keep your jewelry shining bright, we recommend regular cleaning using a soft cloth and mild soap, and avoiding exposure to harsh chemicals. For more delicate stones or intricate designs, our team can guide you on the best care practices. We also offer professional cleaning and maintenance services to keep your jewelry in pristine condition.

Absolutely! Diamonds are built to last, but just like anything precious, they need a little care. We suggest removing your jewelry during strenuous activities or when using harsh chemicals to protect both the metal and stone. But otherwise, wear it and enjoy the brilliance every day!

Not sure about your size? No problem! We offer easy-to-follow guides for ring and bracelet sizing on our website. You can also contact us directly, and we’ll assist in finding the perfect fit for you.

We accept:

• VISA debit and credit cards
  
• Bank Transfer (please contact us for bank details)
  
• PayPal
• ApplePay
  
• Zelle
  
• Payoneer

Depending on your location, taxes and customs duties may apply. These charges are typically determined by your country’s regulations, and we recommend checking with local customs authorities for accurate details.
We strive to make the process as seamless as possible by providing transparency in pricing.

We understand that flexibility matters! Depending on your region, we offer financing options or installment plans, allowing you to split your payments into manageable amounts. Feel free to reach out to our customer service team to explore these options.

If you need to make any changes to your payment method after placing an order, simply contact our customer service team. We’re here to assist you with any adjustments, ensuring your experience is smooth and hassle-free.

Your payment is processed as soon as you complete your order. If you're using an alternative payment method like bank transfer, processing may take a little longer, but you’ll be notified once the payment is successfully received.

Listed and catalog items may be returned within 30 days of delivery if there is a manufacturing defect or quality concern. In some cases, returns may be reviewed individually.

Please contact us at support@oldgemhouse.com with details of your concern. Once approved, we will provide return instructions.

Custom or personalized items, promotional or discounted orders, non-catalog products, late returns (after 30 days), and items sent without prior approval are not eligible.

All returned items undergo a quality check (QC). If the item shows wear, damage, rough use, or third-party modifications, deductions may apply or the item may be returned to you.

Approved refunds are processed within 3–5 working days after QC. Bank or payment provider processing times may vary.

Shipping charges, rush order fees, and additional services are non-refundable, unless specifically agreed otherwise.

If the item does not meet return conditions, it will not be eligible for a refund and will beshipped back to the customer.

We process all orders promptly, and delivery times vary depending on your location and the shipping method chosen. Domestic orders typically arrive within 4-10 business days, while international orders may take 7-14 business days. You’ll receive a tracking number once your order has
shipped, so you can track its progress.

Yes, we offer free standard shipping on all domestic orders. For international orders, shipping fees are calculated at checkout based on the destination. Be sure to check for any ongoing promotions or discounts
that may apply!

Absolutely! We offer expedited shipping options at checkout for faster delivery. The availability of these services will depend on your location, and you’ll be able to view the options and pricing during the checkout
process.

We ship worldwide, with shipping options available for both domestic and international destinations. If you’re unsure whether we ship to your country, feel free to reach out to our customer service team, and we’ll be happy to assist.

Once your order has been shipped, you will receive an email notification containing your tracking number and a link to track the package. You can also log into your account to view order status and shipping details.

We take great care in packaging your jewelry to ensure it arrives in perfect condition. If your item arrives damaged, please contact us within 48 hours of receiving the package. We will guide you through the process for returning the damaged item and issuing a replacement.

Yes! We specialize in creating custom jewelry. Whether you're designing an engagement ring, necklace, or bracelet, we can bring your vision to life. Our expert team will work with you every step of the way to ensure your piece is exactly what you want.

To begin, simply reach out to our customer service team . You can discuss your ideas, preferences for metal, stone, and design, and we'll guide you through the process of choosing the perfect features.

Absolutely! We offer a wide selection of diamonds and gemstones, including colored stones, and more. You can select your preferred stone based on size, cut, clarity, and color. Our team is happy to help you find the perfect gemstone for your design.

The time for creating a custom jewelry piece typically takes between 2-4 weeks, depending on the complexity of the design and the materials involved. If you need something sooner, we’ll do our best to accommodate your timeline.

Yes, we offer flexibility during the design process. Once we have a sketch or CAD design, we will provide it for your approval. You can suggest adjustments until the design is exactly how you want it before we begin crafting your piece.

Yes! Personalizing your piece with an engraving is a wonderful way to make it truly one-of-a-kind. You can add names, dates, initials, or a special message. We offer engraving services on most jewelry pieces.

Yes, before we start crafting your custom jewelry, we’ll provide you with a CAD design for your approval. This gives you the opportunity to see a digital version of your piece and make any changes before production begins.

Definitely! Whether it’s for an engagement, wedding, anniversary, or any other special moment, we specialize in creating personalized pieces for life’s milestones. Let us help you design a meaningful piece that captures the essence of your celebration.

Absolutely! Our diamonds are lab-grown, and our jewelry is expertly handcrafted, ensuring a sustainable.

OldGemHouse does provide IGI certificates for diamonds. However, if you would specifically like IGI certified diamonds in your jewellery, these can be especially sourced for you. Please keep in mind that a IGI certificate will impact the price of the diamonds used, and therefore the finished piece of jewellery, significantly.