Listed and catalog items may be returned with in 30 days of deliveryunder the following circumstances:

• If the product has a manufacturing defect or quality concern.
• In Certain situations, if the item does not fully meet our expectations, we may review return requests on a case-by-case basis.

To begin the return process, we kindly ask that you contact us at support@oldgemhouse.com with details of your concern. Once your request has been carefully reviewed and approved, we will be happy to share the return instructions with you.

While we do our best to accommodate our customers, the following items arenot eligible for return:

• Orders placed during promotional events or special offers, such as Mother’s Day, Black Friday, or additional discount campaigns.
• Custom-made or personalized items created specifically for you.
• Products that are not part of our regular or listed catalog.
• Return requests submitted after 30 days from the date of delivery.

Please note: After this period, we may be able to assist with repair or exchange services, subject to applicable charges. We kindly request that you contact us in advance to discuss available options.

• Items sent back to our registered address without prior approval.

In accordance with our company policy, returns sent without prior confirmation cannot be accepted or processed. Old Gem House is not responsible for items returned without authorization. To ensure a smooth experience, we kindly ask that youcontact our team before sending any return shipment

Once we receive your returned item, it will be carefully reviewed by our expert quality control team to ensure it meets our return guidelines.
If the item shows signs of wear, damage, rough handling, or third-party modifications, a reasonable
deduction may be applied to the refund amount based on its condition.
We will keep you informed throughout the process and share the quality check results with you, including details of any applicable deductions, before moving forward with the refund.

We’re always happy to assist you. Please feel free to reach out to us using the details below:

Email: support@oldgemhouse.com

WhatsApp: +1 (332) 215-5392
WhatsApp: +44 7782 760209

Once we receive the returned item and it’s inspected, we’ll process your refund to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable, and any applicable taxes or duties for international returns are the responsibility of the customer.

In the rare event that your jewelry arrives damaged or defective, please notify us within 48 hours of receiving your order. We will offer you a replacement or repair service at no additional cost to you. We strive to ensure the highest quality in all our pieces, and we’ll make things right for you as quickly as possible.

For international customers, we do accept returns, but please be aware that return shipping costs are the responsibility of the buyer. Additionally, any customs duties or taxes that may apply are also the customer’s responsibility.

We recommend using a trackable shipping method to ensure your item arrives safely.